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Customer service & CX

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Good customer service,  create bonds and develop long-term relationships. Our keys to offering good customer service and improving your experience are:

1. Knowledge: The staff that represents the customer service area is trained to treat customers courteously and professionally. 

2. Speed: People want immediate answers and solutions. That is why a team available to answer your calls, emails and messages and solve your needs as soon as possible, is our goal. 

3. Personalization: Customers want specialized treatment and feel connected to your company. That is why we help you to personalize and humanize the treatment. 

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ONE TOOL ONE BUSINESS

We handle all communications with your client, regardless the channel or type of business.

  • Voice

  • E-mail

  • webchat

  • forms

  • WhatsApp

  • Facebook

  • Twitter

  • Instagram

  • Youtube

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ONE TOOL ONE BUSINESS

Serving your customers quickly and effectively is only achieved with an integrated tool

  • CMS

    • Customers

    • Omnichannel communications

    • Automation Workflows

  • SALE AND DELIVERY

    • Take orders

    • Real-time traceability

    • Self-service for payments

  • HELP DESK

    • Customer portal

    • Knowledge base

    • Ticket management

    • Service Automation

  • COLLECTIONS

    • Portfolio management

    • Omnichannel traceability

    • Self-service payments

    • Management analysis

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ALL TOOLS

We have all the tools to take your CX to a new level

  • Omnichannel Routing

  • IVR

  • Dialer

  • Messaging

  • Real-time monitoring

  • ITC

  • Recording

  • Quality Assurance

  • Speech analytics

  • Workforce Management

  • Cognitive Chatbots

  • Virtual Assistant

  • Visual workflow designer

  • Insight & Analytics

With Customer Experience KPIs you will get a clear picture of what are the opportunities for improvement in your products and services

1. Net Promoter Score (NPS)

2. Customer Satisfaction Score (CSAT) 

3. Customer Effort Indicator (CES)

4. Customer Lifetime Value (CLV)

5. Customer churn and retention rates

6. Response rate and problem resolution

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